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The Marriage of the Internet of Things and the Contact Center
Ride the wave of Oceana
“C” What You’ve Been Missing
Advisory Services Contact Center Performance Evaluation
ASI Emerging Technologies Webinar Series - How To Succeed With Contact Center Analytics
Arrow SI Emerging Technologies Webinar Series focusing on some of the newer technologies that are impacting our world of UC/CC. In our second episode, join Charlie Trautwein, Arrow SI Solution Archite
Explore Workforce Optimization with Arrow SI
Join David Lover and Contact Center and WFO expert, Jim Winterberg for an in-depth, webinar discussion about Workforce Optimization (WFO). They'll go through some demonstrations, highlighting the capa
Contact Center Advisory Services
Spring Cleaning: Getting the most out of your UC/CC System
For most enterprises, there is never really a "good time" to stop everything and review their infrastructure if they want to continue to maintain their day-to-day operations. Using their own experienc
Workforce Optimization with Arrow SI
Arrow SI's David Lover, Jim Winterberg and Andrew Prokop sit down to discuss Workforce Optimization, or WFO. Get a brief introduction on WFO's capabilities and benefits and how you might want to apply
TeamQuest CCM: What makes this solution different?
Ashish Parikh and Rich Razon discuss what's different when working with Arrow SI and TeamQuest on your contact center metrics.
TeamQuest CCM: How People Get Data Today
Ashish Parikh and Rich Razon discuss how people get their Contact Center data.
Spring Cleaning: Getting the Most Out of Your UC/CC Systems
This is April's Instant Insight webinar. Featuring Arrow SI experts, Jonathan Reddish and Jim Cook, the webinar focuses on helping you analyze and clean up your UC and CC systems to encourage optimal
What is Prism OneView
What is Prism OneView? This clip from Arrow Systems Integration's webinar, "Driving Business Success by Streamlining Your Multi Vendor UC and CC Environment" highlights some of the details of Prism On
How Does Prism OneView Work?
Learn a little bit about how Arrow Systems Integration's Prism OneView works from Ashish Parikh. This video segment is from the webinar "Driving Business Success By Streamlining Your UC & CC Environme
Driving Business Success by Streamlining Your Multi Vendor UC and CC Environment
Managing a multi-vendor vendor environment is not for the faint of heart. It’s complex, time consuming and costly. Wouldn’t it be nice if there was something that could help you save the day and more
Healthcare Contact Centers -- Industry Drivers, Trends and Best Practices