Source: No Jitter
Having his own article (The Moral Case for Unified Communications) and a recent National Public Radio news report about Mercy's telehealth virtual healthcare system fresh on his mind, Arrow SI's expert, Andrew Prokop reflects on the the ways in which businesses are changing to be better and more efficient.
With the aid of the Internet and many cloud-based technologies, even people-focused industries (like hospitals) can start to separate service from location. Mercy has recognized that and gone so far as to build what they're considering, the world's first virtual care center. With real-time communications, video conferencing, and WebRTC, Mercy's virtual care center is making science fiction solutions into impressive present-day reality.
About the Author
Director of Vertical IndustriesFollow on Twitter More Content by Andrew Prokop
Andrew Prokop has been heavily involved with SIP and VoIP technologies since the late 1990’s. He holds four United States patents in SIP and was on the team that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software runs in products from Avaya and Genband. Andrew joined Arrow SI three years ago and through customer engagements, users groups, tradeshows, and webinars has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.