Part 3: Andrew Prokop Demos Advanced Avaya Breeze Techniques

October 6, 2016 Andrew Prokop

Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze techniques.

In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. 

In Part Two, I addressed Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura. 

Here in Part Three, I add multimodal communications (SMS Text and Email) and parallel gateways to a Breeze Snap-In. To make things a tad more exciting, I then launch my Snap-In with a RESTful web services call from Google Postman.

As a reminder, I've got a great Avaya Breeze webinar coming up on October 20th at 10am CDT. I'm calling it "Avaya Breeze: Up Close and Personal" because that's just what i'll be doing - giving you an indepth look and demonstration on Avaya's online collaboration and devlepment tool, Breeze. We're not just going to go through a slide deck and talk about some ideas and theories on how you might be able to use Avaya Breeze, I'm going to show you, live. This is a true demo, right from the comfort of your desk. You will not regret attending this unique webinar opportunity - trust me!


Hopefully, you've had a chance to look at some of the introductory videos I put together, detailing some of Avaya Breeze's beginner capabilities (scroll to the bottom to see all six parts!) If these videos peaked your interest, or if the advanced videos inspired a few questions, this is the right webinar for you. Get information about Avaya Breeze, learn about implementing it, and get some tips on using it in your enterprise.

Below, I've included links to my six introductory Avaya Breeze videos.

Part 1 - Avaya Breeze Step-by-Step

Part 2 - Step-by-Step Continued

Part 3 - Detection and Decision Logic

Part 4 - Intercepting Calls

Part 5 - Adding Web Services to an Avaya Snap-In

Part 6 - Launching Breeze Snap-Ins from Cloud Services

Stay tuned for the fourth installment of this Advanced Avaya Breeze series.

About the Author

Andrew  Prokop

Director of Vertical Industries

Andrew Prokop has been heavily involved with SIP and VoIP technologies since the late 1990’s. He holds four United States patents in SIP and was on the team that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software runs in products from Avaya and Genband. Andrew joined Arrow SI three years ago and through customer engagements, users groups, tradeshows, and webinars has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.

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