Part 4: An Introduction to Avaya Breeze with Andrew Prokop

August 9, 2016 Andrew Prokop

In my first three Breeze videos, I built a simple, yet functional Snap-In. I showed you how to use the Breeze tools for Snap-In creation, execution, and testing.

In this video, I turn my attention away from making calls to intercepting and manipulating incoming calls.  While my Make Call Snap-In was instructive, the bread and butter of most contact centers is inbound, toll-free numbers. This is where Breeze shines.

 

https://youtu.be/5Sxx5W4oC0s

 

Watch the first three parts of the video series here:

Part One: Avaya Breeze Basics

Part Two: Avaya Breeze Workflow Properties

Part Three: Avaya Breeze Prompts and Gateways

About the Author

Andrew  Prokop

Director of Vertical Industries

Andrew Prokop has been heavily involved with SIP and VoIP technologies since the late 1990’s. He holds four United States patents in SIP and was on the team that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software runs in products from Avaya and Genband. Andrew joined Arrow SI three years ago and through customer engagements, users groups, tradeshows, and webinars has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.

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