Part 5: Andrew Prokop Demos Advanced Avaya Breeze Techniques

October 28, 2016 Andrew Prokop

All things good and bad must come to an end and so it is with both sadness and relief that I am closing out my series of Advanced Avaya Breeze videos. Combined with my series of Introductory videos, I’ve shown you how to create Breeze Snap-Ins that process calls, emails, and SMS text messages. I’ve reached out to cloud services from Snap-Ins and invoked Snap-Ins from cloud services. I’ve created Snap-Ins with decision logic, voice announcements, and JavaScript functions. 

As a fitting end to these video tutorials, I will now show you how to debug your Snap-Ins. It would be great if everything worked exactly as it should, but as we all know, Murphy has a way of stepping in and turning success into frustration and embarrassment.

By using the many debugging tools that Breeze supports, Snap-In developers can catch mistakes early and potentially well before they manifest themselves in production.

If you missed any of my previous videos, you can find the Introduction Series here and the Advanced series here.

Learn How to Debug Your Snap-Ins ›

About the Author

Andrew  Prokop

Director of Vertical Industries

Andrew Prokop has been heavily involved with SIP and VoIP technologies since the late 1990’s. He holds four United States patents in SIP and was on the team that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software runs in products from Avaya and Genband. Andrew joined Arrow SI three years ago and through customer engagements, users groups, tradeshows, and webinars has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.

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