Part 6: An Introduction to Avaya Breeze with Andrew Prokop

August 23, 2016 Andrew Prokop

Welcome to the final installment in my introductory series of videos exploring Avaya Breeze from a development point of view. The first three videos showed you how to create a simple Snap-In that made a call, played an announcement, collected a DTMF digit, and took action based on that digit. In Part Four you saw how to intercept and process an incoming call. In Part Five I presented the basics of cloud services integration.

In this video, I tackle Breeze Events and extend Part Five’s cloud discussion by showing you how web services can be used to invoke a Snap-In. This remote invocation is exactly what Avaya’s CTO, Jean Turgeon, was speaking of in Enabling Smart Vertical Solutions in a Smart Digital World. In other words, this is where the rubber hits the road with Avaya Breeze.

Watch the first five parts of the video series here:

Part One: Avaya Breeze Basics

Part Two: Avaya Breeze Workflow Properties

Part Three: Avaya Breeze Prompts and Gateways

Part Four: Avaya Breeze Call Intercept

Part Five: Avaya Breeze Web Services

About the Author

Andrew  Prokop

Director of Vertical Industries

Andrew Prokop has been heavily involved with SIP and VoIP technologies since the late 1990’s. He holds four United States patents in SIP and was on the team that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software runs in products from Avaya and Genband. Andrew joined Arrow SI three years ago and through customer engagements, users groups, tradeshows, and webinars has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.

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