Healthcare Contact Centers -- Industry Drivers, Trends and Best Practices

August 28, 2014
Contact centers are playing an increasingly important role for healthcare companies in customer service and support. This session will examine the major industry trends and drivers that are making contact centers an increasingly important asset for healthcare companies. We will look at their expanding role and how Contact Centers are substantively contributing to improvements in care, increased revenue, and greater market share. We will also review examples of what is working well and where there are opportunities for improvement.
Previous Video
To BYOD or Not to BYOD: That is the Question
To BYOD or Not to BYOD: That is the Question

Consumerization of IT is the idea that consumer-oriented products are providing far more enterprise class a...

Next Video
Webinar: Undercover SIP
Webinar: Undercover SIP

SIP has been around for over 10 years, but can you truly claim to understand what is going on underneath th...