Healthcare Contact Centers -- Industry Drivers, Trends and Best Practices
Contact centers are playing an increasingly important role for healthcare companies in customer service and support. This session will examine the major industry trends and drivers that are making contact centers an increasingly important asset for healthcare companies. We will look at their expanding role and how Contact Centers are substantively contributing to improvements in care, increased revenue, and greater market share. We will also review examples of what is working well and where there are opportunities for improvement.